I have 4 designs I would like printed, if I order 100 cards does that mean I get 25 of each?
Yes, the quantity is the TOTAL number of cards you will receive. If you divide the quantity ordered by the number of designs you submit this will give you a figure for each design.

If I increase my order to 250 cards that doesn't divide equally by 4 so how many of each design will I get?
You will receive equal quantities of each design, we round up the number of cards so, in this case, you would have 63 of each design. Please note that if you also order envelopes or cellophanes due to the fact that we pre-package these you will receive the quantity ordered.

I want to have more of one design printed than the rest of my cards - is this possible?
Yes, as long as the quantity splits are sensible, i.e. an order for 250 cards could be split 100:50:50:50 but we wouldn't split it 240:5:3:2. If in doubt drop us an email or give us a call, our contact details can be found on the 'contact us' page.

What kind of images can I send?
You can send us JPEG, TIFF, PDF or flattened PSD files.

What size do my images need to be?
The image resolution ideally needs to be 300dpi at actual size including bleed where required. Detailed information relating to each product can be found under the 'Specifications' tab on the product page.

Does my design have to print edge to edge or can I have a border?
No, your image doesn't have to bleed off at the edges. If you want to have a border please make a note in the comments box when uploading your image and we will sort this for you.

It says you typeset my details on the back but I already have a logo I would like to use, can you put this on instead?
Yes you can, we have included a dedicated upload field specifically for this.

I've uploaded my images, what happens next?
We set up your cards and send you a low resolution pdf proof for you to check the layout, we don't print your order until you have given us the go ahead.

If I order the cards, envelopes and cellophanes, will they arrive packaged (i.e. one card and envelope inside each cellophane, ready for sale)?
No, they arrive separately, people have told us they find them easier to store this way. If you really want to have them sent to you already inserted we do offer this as an additional service. See our Insertion Service for details.

Do you keep an archive of customers files? For example, I order a batch of cards which sell well so a month or so later place a second order. Would you still have the record of my images used on the cards?
We keep approximately the last 500 orders in our current files and zip and archive older files. We can still access these older files, they're just stored separately. We would recommend that you retain your original images safely yourself too in the rare event that we suffer any form of hardware failure.

How long will it take to get my cards?
There is no straightforward answer to this, it depends on many factors such as how busy we are, how many cards you've ordered, if there are any issues with the files supplied, if you want them packaged etc. As a general rule of thumb we suggest allowing up to two weeks for your order to be sent out although most orders are fulfilled well within this timescale; during the run up to Christmas, which is always our busiest time of year, it may take slightly longer. If you have a deadline to meet please contact us BEFORE placing the order to see if it will be possible to achieve, we always try our best to accommodate requests but can't make any guarantees, especially if we haven't been asked.

Giclée and Archival Printing Answers

What is a giclée print?
This description is taken from the Fine Art Trade Guild:
"It is a digital print. A giclée is the term for a fine art digital print, often a reproduction but occasionally a computer generated original. It is made from a file stored on a computer. Before the advent of fine art quality digital prints, the vast majority of fine art prints were made using offset lithography. Giclée is the French word for 'squirt', as this is the way that the ink is applied to the paper or canvas. Giclée prints have become an established part of the print trade in the UK since about 1999."

If your query has not been answered above please contact us and a member of staff will respond as soon as possible during working hours. We've also got some handy guides on our helpful information page that cover an increasing number of topics in more detail.